Refund policy

At Solí Wig Premium, we take great care in preparing and inspecting every wig before shipment. We want you to be completely satisfied with your purchase.

• Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return, the wig must be returned in its original condition. It must be unworn, unused, unwashed, uncut, uncolored and unaltered. The lace must remain intact, and the product must be returned in its original packaging.

For hygiene reasons, we cannot accept returns of wigs that have been worn, washed, cut, colored, styled, altered or damaged after delivery.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible with your order number and clear photographs showing the issue.
Once the issue has been reviewed and confirmed, we will arrange a replacement or refund.

• Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

• Return Shipping

For standard returns, return shipping costs are the responsibility of the customer.
However, if the return is due to an error on our part — including a defective or damaged product, or an incorrect item received — Solí Wig Premium will cover the return shipping costs.