Politique d’expédition

  • Processing & Delivery Time

Please allow approximately 10 business days for your order to be prepared and delivered.
This estimated timeframe includes both the preparation of your wig according to your selected specifications and the shipping time.
Business days do not include weekends or public holidays.
While we do our best to respect this timeframe, occasional delays may occur due to customs procedures, public holidays, high order volumes, or other circumstances outside our reasonable control.

  • Shipping with DHL & Tracking

All orders are shipped with DHL.
Once your order has been prepared and dispatched, you will receive a DHL tracking number allowing you to follow the progress of your shipment until delivery.
Tracking information will be sent to the email address provided when placing your order.

  • Order Processing

Orders begin processing once payment has been successfully confirmed.
Please make sure that your email address and contact information are correct when placing your order to ensure that you receive your shipping and tracking information.

  • Shipping Costs

Shipping costs are calculated and displayed at checkout before payment, when applicable.

  • Delivery Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your delivery information before confirming your purchase.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to modify the delivery information.

  • Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us as soon as possible with your order number and DHL tracking number.
We will review the situation and assist you with the appropriate next steps.

  • Incorrect or Defective Products

If you receive an incorrect, damaged or defective product due to an error on our part, please contact us as soon as possible.
Once the issue has been confirmed, Solí Wig Premium will cover the applicable return shipping costs and arrange a replacement or refund.